FAQs
While Swag Bar prides ourselves on creating swag solutions to fit any scenario, we specailize in custom swag kits and bulk swag.
If you have another idea or are not sure what swag option is right for you, feel free to give us a shout at hello@swagbar.com and we will see how we can help!
We're glad you asked! Our custom swag kits are curated boxes that come pre-filled with any items you select, all branded with your logo. We offer custom swag kits starting at a minimum order of 50 packs and a $10,000 product spend (shipping and storage fees are calculated separately).
All of the same products are available to you with a bulk swag order. The main difference is that these items will arrive to you directly and are not pre-assembled into swag kits. Storage and individual drop shipping is not available for bulk swag orders. The minimum order for bulk swag is 50 pieces per item and a $200 product spend minimum. Bulk orders can also be placed through our website directly.
To get started building a custom swag kit, please visit our "Build a Custom Swag Kit" page to complete a quick form with your project details and one of our awesome swag bartenders will be in touch!
Custom Swag Kits: 50 packs and a $10,000 product spend minimum. Shipping and storage fees are calculated separately from this minimum.
Bulk Swag: 50 pieces per item and a $200 product spend minimum.
After approving your mock ups, no changes can be made to your order.
Custom Swag Kits: Please make sure you are happy with all of your mockups and that the order details and items quantities are correct for your pack before we send your invoice to begin production.
Bulk Swag: Please review your mockup carefully before submitting your approval.
Yes. Whether you are are placing a bulk swag order through our website or working with one of our swag bartenders to create a custom swag kit, our team will always send a mockup before anything is produced. No changes may be made to your order after you have approved artwork.
We require logos in a vector format (.ai, .svg or .eps) in order to get your order into production. If you do not have a vector file available, we can vectorize it for you for a $50 fee per logo.
Yes, this makes the process easier if (and when 😉) you place a reorder with us in the future.
We require prepayment for all orders before your items will be produced.
Custom Swag Kits: You will receive an invoice for your order by email once you are happy with all mockups and have approved the order details with your dedicated swag bartender. Your order will be sent to production as soon as payment has been received.
Bulk Orders: The credit card you provided during checkout when you placed the order on our website will be charged once you approve your mock up.
Custom Swag Kits: We accept mailed check or ACH/EFT as the default payment method for custom swag kit orders. If you would prefer to pay with a credit card, please let your swag bartender know at the time of invoicing and we can set that up for you for an additional 3% processing fee.
Bulk Swag: We can currently only accept credit card payments for bulk swag orders placed through our website. If you would like to place a bulk order and pay with another method besides credit card, please email
Swag Bar does not charge sales tax on any orders. All associated charges for your order will be reflected during checkout on our website for bulk swag orders or on your invoice for custom swag kit orders.
Custom Swag Kits: The shipping label will have our warehouse as the return address by default. We also generally include a small "Packed By Swag Bar" sticker inside each box. If you would not like us to include this in your kits for any reason, please let your swag bartender know.
Bulk Orders: Bulk items will arrive to you directly from our suppliers and are generally blind shipped.
Custom Swag Kits: Our current lead time is 4-5 weeks for most projects. To ensure you have ample time to work with your swag bartender to get your pack exactly how you want it, you should ideally start considering your project about 5-7 weeks ahead of your event or ideal in-hands date. In general, it takes us ~3 weeks to source your items, and our fulfillment team needs ~1 week for kitting and shipment to you / the end recipient.
Bulk Swag: Our current lead time is 2-3 weeks for most projects. Your items will be shipped directly to you as they are completed. If you ordered multiple items, these may arrive as separate shipments.
We will communicate if production hits an unexpected snag that will cause your order to be late. For example: if a supplier has run out of stock on an item and will do our best to find a comparable item for you to approve to maintain the original timeline. If shipping delays or mishaps cause your order to be late or arrive damaged, we will work with you and the shipping company to resolve the issue as best we can.
We typically ship via USPS or Fedex, dependent upon the box size/weight, final destination and urgency. We cannot use 3rd party shipping accounts for your order at this time.
Custom Swag Kits: Yes. We can ship your swag packs to any address. Shipping costs will vary by box size/weight and final destination.
Bulk Swag: Yes. At checkout, you have full control over the shipping address. Shipping costs will vary by box size/weight and final destination.
Custom Swag Kits: Yes. We can split your swag kits up to ship however you'd like. We are able to bulk ship them all to your office or warehouse, drop ship them to individuals, or a mix of storage/shipping.
Bulk Swag: Unfortunately we aren’t able to accommodate multiple locations for shipping. If you’d like for certain items to go to different locations, we recommend making multiple purchases and shipping each purchase to the desired location.
While we hope this is not the case with any client, we handle this situation on a case by case basis. If you have any questions or concerns with your order, please email
Custom Swag Kits: 50 packs and a $10,000 product spend minimum. Shipping and storage fees are calculated separately from this minimum.
Bulk Swag: 50 pieces per item and a $200 product spend minimum.
After approving your mock ups, no changes can be made to your order.
Custom Swag Kits: Please make sure you are happy with all of your mockups and that the order details and items quantities are correct for your pack before we send your invoice to begin production.
Bulk Swag: Please review your mockup carefully before submitting your approval.
Yes. Whether you are are placing a bulk swag order through our website or working with one of our swag bartenders to create a custom swag kit, our team will always send a mockup before anything is produced. No changes may be made to your order after you have approved artwork.
We require logos in a vector format (.ai, .svg or .eps) in order to get your order into production. If you do not have a vector file available, we can vectorize it for you for a $50 fee per logo.
Yes, this makes the process easier if (and when 😉) you place a reorder with us in the future.
We require prepayment for all orders before your items will be produced.
Custom Swag Kits: You will receive an invoice for your order by email once you are happy with all mockups and have approved the order details with your dedicated swag bartender. Your order will be sent to production as soon as payment has been received.
Bulk Orders: The credit card you provided during checkout when you placed the order on our website will be charged once you approve your mock up.
Custom Swag Kits: We accept mailed check or ACH/EFT as the default payment method for custom swag kit orders. If you would prefer to pay with a credit card, please let your swag bartender know at the time of invoicing and we can set that up for you for an additional 3% processing fee.
Bulk Swag: We can currently only accept credit card payments for bulk swag orders placed through our website. If you would like to place a bulk order and pay with another method besides credit card, please email
Swag Bar does not charge sales tax on any orders. All associated charges for your order will be reflected during checkout on our website for bulk swag orders or on your invoice for custom swag kit orders.
Custom Swag Kits: The shipping label will have our warehouse as the return address by default. We also generally include a small "Packed By Swag Bar" sticker inside each box. If you would not like us to include this in your kits for any reason, please let your swag bartender know.
Bulk Orders: Bulk items will arrive to you directly from our suppliers and are generally blind shipped.
Custom Swag Kits: Our current lead time is 4-5 weeks for most projects. To ensure you have ample time to work with your swag bartender to get your pack exactly how you want it, you should ideally start considering your project about 5-7 weeks ahead of your event or ideal in-hands date. In general, it takes us ~3 weeks to source your items, and our fulfillment team needs ~1 week for kitting and shipment to you / the end recipient.
Bulk Swag: Our current lead time is 2-3 weeks for most projects. Your items will be shipped directly to you as they are completed. If you ordered multiple items, these may arrive as separate shipments.
We will communicate if production hits an unexpected snag that will cause your order to be late. For example: if a supplier has run out of stock on an item and will do our best to find a comparable item for you to approve to maintain the original timeline. If shipping delays or mishaps cause your order to be late or arrive damaged, we will work with you and the shipping company to resolve the issue as best we can.
We typically ship via USPS or Fedex, dependent upon the box size/weight, final destination and urgency. We cannot use 3rd party shipping accounts for your order at this time.
Custom Swag Kits: Yes. We can ship your swag packs to any address. Shipping costs will vary by box size/weight and final destination.
Bulk Swag: Yes. At checkout, you have full control over the shipping address. Shipping costs will vary by box size/weight and final destination.
Custom Swag Kits: Yes. We can split your swag kits up to ship however you'd like. We are able to bulk ship them all to your office or warehouse, drop ship them to individuals, or a mix of storage/shipping.
Bulk Swag: Unfortunately we aren’t able to accommodate multiple locations for shipping. If you’d like for certain items to go to different locations, we recommend making multiple purchases and shipping each purchase to the desired location.
Please view our Refund Policy page for more details.
While we hope this is not the case with any client, we handle this situation on a case by case basis. If you have any questions or concerns with your order, please email